Refund policy

Last updated: 1st September

At House of Nikki, we want you to love what you wear. If something isn’t right, we’ve made returns simple, free, and hassle-free.

Our Promise: Risk-Free Returns

• 7-day return window from the date of delivery

• 100% free returns — we cover all return shipping charges, no cost to you

• Full refund to your original payment method (we don’t do exchange-only returns)

• Same-day return requests accepted — no need to wait

Condition for Return:

To be eligible for a return, your item must be:

• Unworn and unwashed

• All original tags still attached

• In its original packaging

How to Return an Item:

1. Request a return within 7 days of delivery via houseofnikki27@gmail.com or WhatsApp us at 6304196062

2. Pack it up — place the saree back in its original packaging with tags intact

3. We arrange pickup — our delivery partner will collect the item from your address at no charge to you

4. Refund processed — once we receive and inspect the item, your refund will be issued within 3 business days

What’s Not Covered

• Items that have been worn, washed, or altered

• Items without tags attached

Questions?

Reach out to us on houseofnikki27@gmail.com or WhatsApp us at 6304196062

Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging, and we'll arrange a replacement or full refund at no extra cost to you.